NUVORALIS Refund Policy

At NUVORALIS, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

Eligibility for Refunds

To be eligible for a refund, please ensure the following:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.

Non-returnable Items

Please note that some items are non-returnable, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company, it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions on how to return your item to us, please contact us at [email protected].